Support
We're here to help
Questions about the app, your membership, or your account? Reach out and we'll get back to you, usually within one business day.
Please include your device model and iOS version so we can resolve issues faster.
Frequently asked questions
How do I cancel my Messiana membership?
Memberships are managed through your Apple ID. On your iPhone or iPad, open Settings, tap your name at the top, then Subscriptions, select Messiana, and choose Cancel Subscription. You'll keep access until the end of the current billing period.
I was charged but can't access membership features. What should I do?
First try restoring your purchase in the app (sign in with the same Apple ID used to subscribe and use the Restore Purchases option). If that doesn't resolve it, email us with the date of the charge and we'll help.
How do I delete my account and data?
You can delete your account at any time — from the app's account settings, or by emailing paul@messiana.org. Deletion removes your profile and personal data from our systems, and journal entries and other content you created are permanently deleted.
Is my journal private?
Yes. Your journal entries are private to your account and are never posted to community spaces.
Is Messiana a replacement for counseling or professional help?
No. Messiana is a spiritual-growth companion, not medical or clinical treatment. If you're facing a crisis or need professional support, please reach out to a licensed counselor, your doctor, or a local crisis line.
Someone posted something inappropriate in community. How do I report it?
Use the Report option on the post and block the member from their profile, or email us with details and our moderation team will review. If you can't find these options in your version of the app, tell us — it matters.